As long as you know your Password and Username, many errors can be resolved by following these two steps:
Step 1: Clear Cache & Cookies on your browser
Step 2: Retry in an Incognito window
If you don’t remember your Username, please contact Customer Service and we will either:
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Resend your Email Confirmation, which includes Username (Legacy Courses)
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Confirm your Username within our FUSION Platform (FUSION Courses in Learner Management)
In Fusion, your username is often the same as the email address you registered with - unless you entered a unique username.