English-General Account

Click on the blue “Get Started” button. This will take you to the course, where you can begin or pick up where you left off. In some courses, you will need to complete user verification steps such as security questions or voice biometrics before starting the course. Your course dashboard will walk you through setup.

No. Once you have registered, you can log in and out of the course at your convenience, as many times as you wish.

In some cases, regulatory requirements mandate breaks within the course. Follow the guidelines and on-screen instructions for your specific course.

Troubleshooting steps can be found in your course; select the blue question mark icon in the lower right hand side of your screen, or select the blue “Help” button on the left hand side of your course screen to view our recommendations if you need help.

It’s possible you were logged out for several reasons, such as clicking the logout link, an extended period of inactivity, or attempting to re-enter the course using a bookmark or “favorite” link. You can log back in easily via your course dashboard.

Simply put, we want to make sure it’s you. In many courses, regulations require you to prove your identity at various points throughout the course. These validation checkpoints may include security questions, content questions or voice biometrics. You will find specific details about the validation requirements for a course within your course dashboard.

We use this information to authenticate your identity, enhance data security measures and comply with legal or regulatory requirements. For specific information related to a course, review the website’s privacy policy.

Assessments are used to verify your understanding of the material presented. Depending on the course, there may be knowledge checks, module checkpoints, quizzes, a final exam or a combination. For the specific details for your course, check your course’s Table of Contents, found on your course dashboard.

If you fail an assessment and are locked out of the course, follow the on-screen instructions for how to proceed. Some courses may require re-registration, depending on regulatory requirements.

Tip: Do not navigate away from a knowledge check or quiz screen, as doing so may count as an attempt.

Your course will award you a certificate of completion once all materials are finished. After completing your training, your course dashboard will guide you through the next steps to receive your certificate.

Customers who have not yet attempted a quiz or exam, requested or been issued a certificate, or completed a course may be eligible for a refund. If you meet these criteria, you must submit your request within 30 days of purchase along with proof of purchase and an explanation for the refund request. If you have already started a course, a $5 administrative fee will be deducted from the refund amount. Check the website where you purchased the course for additional details.