Certus Learner Knowledge Base
Certus Learner Knowledge Base
Breadcrumbs

How to Start Your Course

Step 1: Login to your Course

Once you have purchased a course, you will be provided a link to login on both your post-purchase confirmation page and email confirmation.

  1. Click on the button that says Login or Register or Create Account or Login


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  1. This will bring you to a page with two options:

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  • Already Have an Account? Login to get started

    • Returning students should use this option.

    • Enter your username and password

    • Note: Your username may not be the same as your email address, if you set a custom one

    • If you do not know your username, please contact customer service to look it up for you

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  • Don’t know your Password?

    • From the login page above, please first enter your Username and select NEXT

    • This will enable a Forgot Password link

    • Please click on the link and follow the instructions


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  • Don’t have an account? Create an account to get started

    • Enter the required fields including Email Address and the Password you wish to set on your account

    • Note: we recommend using your email address as your username, but you may set a unique one if you wish

    • Please write down your Username and Password - you will need this information later

    • Enter all of the required information and select Confirm

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    • This will bring you to a confirmation page, asking you if the information is accurate

    • You must review and provide your acknowledgement of accuracy OR click Make Changes to go back and edit

    • Once the information is correct, check the acknowledgement and select ‘Login’


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  • This will take you to our official login page

  • Enter the username and password you saved earlier and select NEXT

  • As long as your username/password is correct, you will be taken to your Course Dashboard

  • It’s from the Course Dashboard you can see any possible course blockers that need resolved or a Start Course button

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Step 2: Resolve your Course Blockers


When you first login to your course, you will be “blocked” until you resolve the notification(s) on your Course Dashboard.

If you click the red bell icon or course dashboard, you’ll see red boxes at the top of your screen and can follow those instructions to gain course access.

Depending on your course, you may have some or all of these requirements:

  • User Information Collection

  • Voice Biometric Set Up

  • Security Question Set Up

  • Attestations if required


How It Will Look to You, as a Learner:

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Once you select Course Dashboard, or the Red Bell icon, you will be able to interact with these blockers to fill out your required information.

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